Returns Policy

Introduction

At ELANTORIX, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a comprehensive returns policy to assist with any issues you may encounter.

Eligible Returns

Items are eligible for return within 30 days of receipt, provided they are in their original, unused condition with all original packaging and tags attached. Exceptions may apply for certain non-returnable items.

Return Process

• Contact our Customer Service team at [email protected] to initiate a return.
• Provide your order number and reason for return in your email.
• Once return eligibility is confirmed, we will provide you with detailed instructions on how to return your item.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 10 business days.

Exchanges

If you wish to exchange your item for a different size or color, please follow the returns process and place a new order separately for the desired item.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will cover the return shipping costs.

Contact Information

If you have any questions about our Returns Policy, please contact us at [email protected] or call us at (555) 123-4567.